Privacy Policy

Customers will be required to provide personal information on www.travelone.vn, including:

  • Full name
  • Address (home or office)
  • Email address (personal or company)
  • Phone number (mobile, home, or office)
  • Credit card details (card type, number, CVC, expiration date, cardholder's name)
  • Other relevant details such as number of guests (children, infants)

This information is necessary to complete tour bookings and online payments, including sending confirmation emails (successful or unsuccessful).

1. Purpose of Collecting Personal Information

The collection of customer information is aimed at providing services, managing customer data, and efficiently handling any potential issues that may arise.

2. Scope of Personal Information Usage

The website www.travelone.vn uses customer information for the following purposes:

  • Providing services to customers
  • Sending notifications about interactions between customers and Travel One
  • Preventing unauthorized access to customer accounts or impersonation
  • Contacting and resolving customer complaints

3. Duration of Information Storage

Customer information is stored indefinitely unless a request for deletion is made by the customer or in cases where the company dissolves or becomes bankrupt.

4. Contact Information for Data Collection and Management

Travel One JSC
Address: 132 Dao Duy Anh, Ward 9, Phu Nhuan District, Ho Chi Minh City
Phone: 0920 132 132
Email: info@travelone.vn

5. Commitment to Customer Information Privacy

Travel One is committed to ensuring absolute confidentiality of customer information in accordance with the privacy policy posted on www.travelone.vn. Customer data is only collected and used with the customer's consent, except as otherwise required by law.

We do not transfer, disclose, or provide customer information to third parties without the customer’s consent, except as outlined in this policy or as required by law.